Order, Payment and Shipping

Shipping and Delivery

• Can I have my order delivered to a DHL Packstation?
• How climate-friendly is Vonmählen's shipping?
• When will my package be shipped?
• I received an empty/damaged package or the wrong/defective product
• Can I place an express order?

Payment

• How do I receive an invoice?
• Is purchase on account (invoice payment) possible?
• Why couldn't my payment be processed?

Ordering

• I would like to change or cancel my order.
• Why didn’t I receive an order confirmation?
• Where can I check the status of my order?