Products purchased from a retailer (e.g., ALDI, LIDL) or other marketplaces (e.g., Otto, in-flight shops) must be returned or exchanged through the respective retailer or marketplace.
Please contact their customer service directly.
We are unable to influence these processes.
The return and complaint policies of the retailer or marketplace where you purchased the product apply.
Next time, feel free to order directly from our online shop to benefit from our dedicated customer service:
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